This Privacy Policy explains how pakgme collects, uses, stores, shares, and protects the personal information of users who register and interact with the pakgme platform. We are committed to handling your data responsibly, lawfully, and transparently.
Last updated: June 2026 | Applies to all pakgme account holders and site visitors.
pakgme ("we", "us", "our", "the Platform") operates the online gaming platform accessible at pakgme.app. We are the data controller in respect of all personal data collected from users who visit our website, register an account, or otherwise interact with the pakgme service. This Privacy Policy applies to all such data collection and processing activities.
If you have any questions about this Policy or about how pakgme handles your personal data, please contact us using the details provided in Section 14 of this document.
pakgme collects personal data that you provide directly, data generated by your use of the platform, and data received from third-party service providers. The categories of data we collect include:
pakgme does not store full payment card numbers. Card payment processing is handled by certified third-party payment processors who operate under their own PCI-DSS compliant security frameworks.
pakgme collects personal data through the following channels:
pakgme uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, and security data |
| Age and identity verification (KYC) | Identity data, document copies |
| Processing deposits and withdrawals | Financial and identity data |
| Fraud prevention and security monitoring | Technical, financial, and usage data |
| Anti-money laundering compliance | Identity, financial, and transaction data |
| Responsible gaming monitoring and intervention | Usage, betting, and session data |
| Customer support and dispute resolution | Communications and account data |
| Platform improvement and analytics | Technical and usage data (anonymised where possible) |
| Marketing communications (where consented) | Contact data, preferences |
| Legal and regulatory compliance | All relevant categories as required |
pakgme does not use your personal data for purposes incompatible with those described in this Policy without obtaining your prior consent or having another lawful basis for doing so.
pakgme processes your personal data on the following legal bases:
pakgme does not sell your personal data to third parties. We may share your data with the following categories of recipients where necessary and lawful:
All third-party service providers engaged by pakgme are required to process personal data only in accordance with pakgme's instructions and applicable data protection requirements.
The pakgme platform uses cookies and similar tracking technologies to operate the site, remember your preferences, maintain session security, and analyse usage patterns. Categories of cookies used include:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the pakgme platform. Strictly necessary cookies cannot be disabled through browser settings as they are essential to the operation of the service.
pakgme retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, reporting, and regulatory obligations. Specific retention periods applicable to pakgme include:
Where pakgme has no ongoing legal or legitimate business reason to retain your personal data, it is securely deleted or anonymised.
Subject to applicable law, you have the following rights in respect of your personal data held by pakgme:
To exercise any of these rights, please contact pakgme using the details in Section 14. pakgme will respond to verified requests within thirty (30) days. Identity verification may be required before a request can be processed.
Certain rights may be limited or unavailable where pakgme has overriding legal obligations — for example, the right to erasure does not apply to financial records we are required to retain by law.
pakgme implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Measures in place include:
No system is entirely immune from security risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pakgme will notify affected users and relevant authorities in accordance with applicable legal obligations.
In operating the pakgme platform and delivering its services, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, pakgme ensures that appropriate safeguards are in place to protect your data — including contractual arrangements with receiving parties that require them to protect your data to a standard consistent with this Policy and applicable data protection requirements.
By registering an account with pakgme, you acknowledge and consent to the transfer of your personal data to other jurisdictions for the purposes described in this Privacy Policy.
The pakgme platform is strictly restricted to persons aged 18 years and above. pakgme does not knowingly collect or process the personal data of persons under the age of 18. Age verification is enforced at the point of registration and through the KYC process.
If pakgme becomes aware that personal data has been collected from a person under the age of 18, the associated account will be suspended immediately, the personal data will be deleted, and any funds deposited will be returned subject to applicable terms and compliance requirements.
If you believe that a person under 18 has registered an account on pakgme, please notify us immediately at the contact details in Section 14.
pakgme reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way we operate the platform. Material changes to this Policy will be communicated to registered users via email or mobile notification and by prominent notice on the pakgme website prior to the changes taking effect.
The date at the top of this Policy reflects the date of the most recent update. Continued use of the pakgme platform following notification of changes to this Policy constitutes acceptance of the updated terms.
For any questions, requests, or complaints regarding this Privacy Policy or the way pakgme handles your personal data, please contact us:
pakgme will acknowledge data-related requests within five (5) business days and will endeavour to resolve them within thirty (30) days. If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Please do not include sensitive personal information such as passwords or full payment details in any email correspondence. Use the secure live chat function within the platform for matters of that nature.
Six ways pakgme protects you every day.
Every interaction between your device and the pakgme platform is protected by TLS encryption. Your login credentials, payment data, and personal details are never transmitted in plain text over the internet.
pakgme does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Your information is used solely for the purposes described in this Privacy Policy — full stop.
Access, correct, or request deletion of your data at any time. pakgme responds to all verified data requests within 30 days. Your rights are real and exercisable — not just words in a document.
Card payment processing is handled by PCI-DSS certified third-party processors. Full card numbers are never stored on pakgme's servers. JazzCash and Easypaisa transactions are processed through those providers' own secure systems.
Internal access to your personal data is restricted to authorised personnel only, on a strict need-to-know basis. Team members with no legitimate reason to access your data cannot do so.
pakgme does not retain personal data indefinitely. Defined retention periods apply to every data category. When the legal basis for retention expires, data is securely deleted or anonymised without requiring action from you.
Our support team is available 24/7 to answer privacy questions, process data requests, or direct you to the relevant section of this Policy. Log in to access live chat, or use the email address above.
18+ only. Gamble responsibly. Ensure compliance with your local laws before participating.